Privacy Policy

Collection of Information

Information You Provide To Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, pick-up and drop location, bike make, bike Registration number and other information you choose to provide

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

• Location Information: When you use the website to book/schedule Bike servicing, we collect precise location data about the pickup location from the website. We may also derive your approximate location from your IP address
• Transaction Information: We collect transaction details related to your use of website, including the type of service requested, date and time the service was provided, amount charged, distance to the pickup and drop location, and other related transaction details
• Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Use Policy
• Call and SMS or WhatsApp Message Data: Our Services facilitate communications between Users and Biker Runners. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS or WhatsApp message, the parties phone numbers, and the content of the SMS or WhatsApp message
• Personal Information: We will collect your personal information like name, address, phone no, email id, which will help us to communicate better. When you interact with the website, we collect server logs, which may include information like device IP address, access dates and times, type of browser, and the third-party site or service you were using before interacting with our Services
• We may also receive information from other sources and combine that with information we collect through our website. For example If you choose to link, create, or log in to your Jackit account with social media services (e.g., Facebook or Gmail); if you engage with other website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app; when you request on demand services, our bike runner may provide us with a User rating after providing services to you

Purpose of Storing Your Personal Data

Optimization of Website

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide services you request (and send related information), develop new features, provide customer support to Users and Bike Runners, develop safety features, authenticate users, and send product updates and administrative messages

Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends

Send or facilitate communications (i) between you and a Bike Runner, such as estimated times of arrival (ETAs), (ii) between Jackit and you about your use of certain features, such as sending your bills, next service reminders, referrals or invites and promotions

Responsible Disclosure Policy

Maintaining Security and Privacy of Data you have shared with Jackit is our top priority. If you have discovered that your data is not secure with us and vulnerable to breach in any way, please report at reach us@Jackit however sensitive issue that may be. We take any issue to this address very seriously and will take immediate actions to all such matters

Optimization of Customer Service

When you register as a User, we will collect your name, email address, country, language, password, mobile phone number

We will use your contact details to send you a welcoming email to verify your username and password, to communicate with you in response to your enquiries, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. We will use your registration information to create and manage your User account. We may deactivate your account if we suspect that you use our Service to commit fraudulent or illegal acts or if you violate our terms of use

Sharing Of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

Through Our Services We may share your information:

With Bike Runners and Authorized Service Centers to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), bike related input, and pickup and/or drop locations

With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us

With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public

Other Important Sharing We may share your information:

With Jackit subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes

With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf

In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process

With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of others

In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company

We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences. You agree and consent for jackitservices.com to disclose your information, if so required, under applicable law.

Your Choice

Account Information

You may correct your account information at any time by logging into your account on the website. If you wish to cancel your account, please email us at reachus@Jackit.in. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information

Access Rights

Jackit will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations

Cookies And Advertising

Please refer to our Cookie Use Policy for more information about your choices around cookies and related technologies

Changes to the Statement

We may change this statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Website or by some other means, such as email. Your continued use of the Website after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices